Job Description

What You'll Do 

The Mobile Engineering Manager reports to the Director of Engineering and leads a team of full-time employees and contractors to drive the delivery of mobile applications and mobile service layers across iOS and Android platforms for our clients.

In this role, you'll be a key technical and people leader responsible for both strategic direction and tactical execution - collaborating on designing, developing, testing, deploying, and optimizing mobile applications that power travel and loyalty experiences for millions of users. You'll collaborate cross-functionally with Product, Architecture, QA, DevOps, and external client stakeholders to deliver scalable, secure, and customer-centric solutions.

You'll also serve as a technical voice in mobile strategy discussions internally and with clients, helping ensure that iSeatz's mobile engineering practices meet the highest standards of quality, performance, accessibility, and security.

Your Impact  

Software Engineering

• Hands-on technical leadership of iOS and Android development teams, including ownership of a mobile service layer (backend for frontend), as well as oversight for dedicated quality engineers.
• Establish and enforce best practices around code quality, observability, automated testing, CI/CD pipelines, and mobile deployment processes.
• Collaborate with Architecture and Engineering leadership to drive system design, technical governance, platform scalability, and security improvements. 
• Partner with DevOps and QA teams to evolve continuous integration and continuous delivery practices.
• Deliver mobile solutions that are scalable, flexible, secure, and aligned with business needs and technical standards.

Product + Service Quality

• Work closely with client and iSeatz Product Management to influence roadmaps and ensure the delivery of high-quality mobile features and improvements.
• Communicate the mobile strategy clearly to client and iSeatz management and staff.
• Reduce technical debt through proactive planning and improved resource allocation.
• Support initiatives that improve developer experience, training, local environment setup, and tooling.

Customer Satisfaction

• Lead mobile projects with a customer-centric focus, ensuring that deliverables exceed customer expectations.
• Represent iSeatz's mobile capabilities in client discussions, collaborating thoughtfully to set realistic delivery expectations.
• Drive improvements in Customer Satisfaction (CSAT) and Net Promoter Score (NPS) metrics through ongoing product and team enhancements.

Leadership + People Management

• Hire, coach, mentor, and manage full-time and contractor software development and quality engineers, building a culture of innovation, collaboration, and excellence.
• Develop scalable resource management plans and professional development strategies for mobile engineers.
• Cascade company and client objectives into team and individual objectives to drive performance and accountability.
• Actively participate in employee engagement and performance management initiatives, both org-wide and team-specific.
• Take accountability for team technical maturity, delivery metrics, and overall team health.

What You Bring To The Table

• Knowledgeable in iOS and Android mobile app development ecosystems, methodologies, best practices, proven processes, and management, with demonstrated success putting that knowledge into practice to deliver quality software products on budget, within the planned schedule, and of superb quality.
• Intrinsic leadership and discipline, experienced in rolling up your sleeves and actively participating as a teammate, coach, leader, mentor, individual contributor, and innovator.
• Experience working with full-time team members and contractors across different time zones.
• Experience engaging directly on a day to day basis with client teams and management.
• Experience in releasing and supporting mobile applications in production across multiple app stores.
• Ability to confidently develop and execute strategies to achieve targets related to the company's and client's objectives and key results (OKRs).
• Driven self starter with the ability to roll up sleeves for hands-on technical contributions when needed.

Bonus Points

• Knowledge of the travel and loyalty tech space.
• Experience building travel-based mobile platforms such as booking engines or supplier integrations.
• Familiarity with AWS services like CodeBuild, CloudWatch, and RDS, and scaling commercial-grade mobile APIs.
• Hands-on experience with mobile app security best practices (e.g., OAuth2, secure data storage).

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