Job Description

The Study at University City Valet Attendant Position

The Study at University City is currently seeking a Valet Attendant to provide genuine hospitality and the highest quality of service to our guests. The Valet attendant is the first guest interaction at the hotel, and is responsible for driving, parking, and retrieving guest vehicles while providing a genuine and welcoming guest experience. The successful candidate is dependable, friendly, personable and who loves helping guests while managing multiple priorities at once. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities

• Load/unload luggage from car to luggage carts.
• Retrieve and park cars courteously, timely and safely.
• Proactively approach, greet and acknowledge all guests in a friendly and professional manner.
• Courteously open front door for guests.
• Be able to quickly run back to station and prepare for next guest's arrival.
• Ability to operate automatic and manual transmissions.
• Ensure all cars are ticketed.
• Attend to the parking booth to ensure the security of guests' vehicle keys.
• Observe assigned areas for any safety hazards or unauthorized tampering with or pilferage to parked vehicles.
• Reports immediately any incidents or conditions to the supervisor or Security department.
• Maintain accurate record keeping of daily activities.
• Escort guests to hotel rooms.
• Provide an overview of guest room, hotel services and amenities.
• Make deliveries to guest rooms and assist guest with room changes.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Fundamentals

• Education: High school diploma or equivalent.
• Experience in customer service.
• Must possess a valid driver's license.
• Has excellent driving record.
• Ability to positively communicate and interact with all hotel departments.
• Flexibility to work any shift including evenings, weekends and holidays.
• Proficiency in English required. A second language is desirable.
• Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 100 lbs.
• Ability to stand for long periods of time.
• EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.
• Study Hotels is a drug free workplace. Pre-employment drug test and background check required.

About Us

The Study at University City, the second property of the Study Hotels brand, is located at the crossroads of the University of Pennsylvania and Drexel University in the heart of University City in Philadelphia, PA. The 212-room hotel features areas of discovery and connection placed throughout for purposeful guest interaction, including three custom designed museum cases showcasing artifacts from nearby museums, custom writing desks complete with postcards to encouraging guests to connect with family and friends' postage free, and a European-inspired caf. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living. The Study at University City offers CO-OP Restaurant & Lounge, an energetic restaurant featuring great food and spirited hospitality positioned at the bustling corner of 33rd and Chestnut Streets. Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our 401(k) plan and Employee Assistance Program. Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

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