Job Description

Job Description

Job Description

What You’ll Do:

The role of a Market Trainer is to provide support to market leadership and the service centers by providing an engaging onboarding experience for our new team members and ensuring a world class training experience on their journey to Senior Technician. Responsibilities for this role encompass completing new hire documentation and facilitating orientation, tracking employee progress through key milestones in their training plans, follow up visits at key intervals to ensure training execution, implementation of market-wide training initiatives such as system roll-outs, and providing feedback to market leadership related to performance and employee engagement. This role requires a professional with strong communication skills, flawless execution of VIOC's proprietary operating system (SuperPro), and the ability to connect with team members in a way that builds trust.

At VIOC, “It all starts with our people.” Creating a diverse and welcoming workplace with team members from varied backgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons with disabilities are strongly encouraged to apply.

The perks and benefits we’ll provide you*:

• Paid on-the-job training
• Flexible work schedule: No late evenings or holidays
• Paid time off (PTO), and holiday pay
• Tuition and certification assistance and access to a FREE online university
• Medical and prescription drug coverage – with Health Savings Account contributions
• Dental, vision, and 401(k) savings plans – 100% match up to 5%
• We promote from within – a commitment we are passionate about
• Back-up Child and Elder Care
• Company provided uniforms and tools
• 50% discount on Valvoline Instant Oil Change automotive services

*Terms and conditions apply, and benefits may differ depending on location

How you'll make a difference:

• Visit with each new hire on scheduled intervals during their Technician training, and then as needed during Senior Technician training. Visits should include discussions with the team member, observations of performance, coaching, and discussion with trainer/SCM on performance. Check-in calls required between scheduled visits.
• Facilitate onboarding experience for new employees by leading Valvoline approved orientation inclusive of completion of required documentation (I-9, market specific needs), arrangement of uniforms, and first week’s schedule.
• Track training progress of all team members from time of hire through Senior Tech certification to ensure training is completed within the parameters of the programs.
• Call each new hire within 3-4 days of their in-store start date to answer questions, check on first few days experience, allow them to express any concerns, and provide feedback to determine at risk employees.
• Execute company-wide training initiatives such as SuperPro process changes and new system roll out training.
• Work with market leadership to communicate in-store training execution concerns, retention needs, high-potential talent to monitor, and at-risk employees.
• Mentor, lead, and train the team to optimize their development
• Help maintain a clean, well-organized service center and facilitate a safe and secure working environment

What you'll need to succeed:

• High School Diploma or GED
• Minimum of three years as an Assistant Service Center Manager or equivalent experience
• Completion of ASCM training (completion of SCM training preferred)
• Ability to occasionally lift up to 50 pounds
• Experience with Microsoft Office Suite preferred (PPT, Excel, Word)
• Strong communication skills
• Strong writing skills
• Can facilitate to groups ranging from 5 to 30 people
• Comfortable working in a non-climate-controlled environment
• English fluency in reading, writing, and speaking
• High school diploma or equivalent

How you'll advance in your career:

At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here to learn more and

to hear from some of our ‘Vamily’ members. With an award-winning training program, commitment to safety, and fair

and honest values, we’re here to help you reach every milestone.

Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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