Job Description

Direct message the job poster from IVI RMA GLOBAL

We are bringing dreams to life through cutting-edge innovation and individualized care, for a healthier future.

Are you a natural leader with hands-on experience running a healthcare business? Do you thrive in leading high performing teams that deliver a differentiated patient experience? Were looking for someone like you to lead one of our practices providing world-class fertility care to a patient community.

The Practice Director serves as the senior leader, accountable for the day-to-day operations of multiple clinics across three strategic pillars: culture, operations and financial performance. The Practice Director coaches and develops the next generation of leaders, preparing teammates for future growth in partnership with their clinical dyad partner.

This position is responsible for driving operational execution across hub and satellite clinic locations (where applicable) in a localized state geography, enabling discipline and consistency in the way care is delivered to our patients. They will achieve those results through actions including: actively coaching and developing their team, instilling clinic operation excellence and have strong analytical skills. This role will need to successfully engage with senior leaders of the company to accurately reflect performance while working in a matrixed environment of support resources.

This leader drives a culture of high accountability and ownership with a patient-centric approach, optimizes P&L and operational effectiveness alongside a Medical Director dyad partner.

Essential Functions and Accountabilities:

Employs a servant leadership mindset in collaboration with a clinical dyad partner; develops and coaches all team members Take full ownership in delivering a differentiated patient experience to increase access to care and decrease time to treatment for patients who trust us as their place of care

Understand and act on key financial drivers such as EBITDA, visit completion and service mix

Collaborate with clinical dyad partner and finance to identify and implement strategies to increase care completion to the designated community

Deliver proactive scheduling, teammate optimization to support all patients in meeting their care needs

Hire, develop, retain high-performing teams by leading effective onboarding and coaching programs for new teammates

Conduct regular rounding, performance check-ins to foster a connected and motivated team to improve performance

Provide the overall leadership to the clinic to assure all team members (1) have a clear sense of their role, (2) know the results expected, (3) understand and accomplish what is required to achieve Practice goals and objectives, (4) know how well the Practice is performing, and (5) are motivated to achieve and continuously improve results. Work within an environment that encourages the achievement of individual goals that are consistent with Practice goals, and recognizes and rewards individuals for their unique contributions.

Leads people, coordinates and inspires the team and achieves results under challenging circumstances

Understands competitive healthcare environment and utilizes insight to proactively surface opportunities to ensure IVIRMA exceeds service levels of others

Is accountable to personally set the example for demonstrating IVIRMA Values and fosters a culture where IVIRMA Values are displayed and adhered to staff members

Ensures tasks performed of all positions at the practice locations are aligned with companywide standards

Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records

Provides extraordinary customer service to all internal and external customers (including patients and other team members)

Monitors office communication and performance to ensure that the full team operate in an efficient, accurate and customer-focused manner.

Comfort patients by anticipating patients anxieties and answering patients questions and addresses and resolves all customer-service or team member issues.

Applies a bias towards root cause in operational problem solving, seeking to improve people, process and systems before increasing costs and complexity

Other Responsibilities:

Reviews reports to ensure target metrics are achieved and processes are being followed

Ensures co-pays are compliantly collected and cash is reconciled and deposited

Conducts walk-through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.

Conducts trainings and refreshers regarding Accrediting Boards Requirements and HIPAA compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their files

Monitors housekeeping activities

Monitors and/or alters team member work schedules, including approval of overtime or vacations Competencies:

Drives Results: Consistently achieves results, even under tough circumstances

Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Customer Focus: Building strong customer-centric relationships and delivering customer-centric solutions

Demonstrates Self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses

Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals

Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions

KNOWLEDGE, SKILLS AND ABILITIES:

Highly developed business acumen and acuity

Dynamic individual with outgoing, energetic, and collaborative personality

Strong track record of taking on new assignments and quickly mastering new ways of accomplishing goals

Analytical, organized, driven by attaining results. Exceptionally detail-oriented with a high degree of objectivity and methodical skills to ensure accuracy of reports and data

Exceptional written, verbal, and interpersonal communication skills; comfortable with public speaking

Emotionally mature, able to initiate, conduct and navigate difficult conversations with individuals at all levels

Strategic and visionary approach to work. Innovative, creative, and continually seeking ways improve efficiency and productivity through cutting-edge, technological advancements

Openness to learning with a curiosity about the IVIRMA Way and willingness to adapt to our innovative approach to improving health outcomes

Capability to effectively communicate with employees, patients, and other individuals in a professional and courteous manner

Keen ability to manage multiple projects and processes and work effectively with other team members

Proficient in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software

Ability and willingness to travel locally and regionally

Spoken and written fluency in English

This position requires use and exercise of independent judgment

Requirements:

Bachelors degree required: Business, Finance, Sales, Healthcare, Nursing, Engineering or a related discipline with a minimum of 5 years' related internal and/or external work experience in same or similar service industry required

MBA, MHA, MPA or a Master's degree in a related discipline preferred

Experience to include a minimum of five (5) years direct managerial experience with a full profit and loss responsibility for a minimum 30-million-dollar business, ideally in multi-site healthcare or service-related industry

A minimum of five (5) years related work experience in an operational effectiveness position with progressive advancement to a leadership role required; multi-site healthcare environment experience highly desired

Experience managing and influencing a diverse group of expert and experienced professionals, including functional directors

Exceptional organizational and time management skills

Excellent leadership, interpersonal, and communication skills

IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

Medical, Dental, Vision Insurance Options

Company Paid: Life Insurance & Long-Term Disability & AD&D

Employee Assistance Program

About IVIRMA Global:

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction.

IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: &

EEO

IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or ]]> <

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